Merch Shipping & Returns Policy
CDA merchandise from The Collective Dance Agency LLC, doing business as The Collective Dance Agency ("CDA"), is printed on demand by our fulfillment partner (Printify and its print providers). Each item is made after you order.
Processing and shipping
- Production: usually 2–7 business days. Shipping: usually 3–8 business days within the U.S. Times can vary, especially during holidays. You'll get tracking by email when it ships.
- We currently ship to U.S. addresses only.
- Double-check your shipping address at checkout. We can't change orders once production starts, and packages returned for a wrong address may need to be re-shipped at your cost.
Returns and exchanges
Because every item is made for you, we don't accept returns or exchanges for size, color or change of mind. Please check the size guide on each product page.
Damaged, defective, misprinted or wrong items
Email support@thecollectivedanceagency.com within 30 days of delivery with:
- your order number;
- a photo of the issue (and of the label, for a wrong item). We'll send a free replacement or a refund to your original payment method.
Lost or stolen packages
If tracking shows no movement, or the package hasn't arrived 30 days after the estimated delivery date, contact us and we'll work with the carrier and our fulfillment partner to replace or refund it. Packages marked delivered but missing: please check with neighbors and your carrier first, then contact us.
Cancellations
Email support right away if you need to cancel. We can cancel for a full refund only if production hasn't started yet.